Ethics and Insanity in Consulting

David Allway describes himself as a Project Manager, Change Management Lead, and Certified Lean Six Sigma Master Black Belt with a proven record of accomplishment assessing existing business operations and identifying process improvements, re-engineering processes, and managing change to optimize revenues, control costs, and manage risks.

I came across his blog via twitter and I was instantly hooked with his article „Ethics and Insanity in Consulting“. David is sharing ideas all change agents are constantly having.

Best Regards,

John

From The Desk Of A Common Sensei

If we are continually hired to resolve the same issue that was previously addressed, is that insanity, misinformed decision making, misguided, or something else? What role should we play?

There is no doubt in my mind that some of the greatest companies in the world have made their name by re-purposing or re-packaging the same item and selling it to anyone that is willing to buy it. Recycling has become an industry unto itself in which we re-purpose something that has outlived its usefulness or passing something on that is no longer of use to the original owner. Over the life of my consulting career, I have continually built upon and improved documents, deliverables, and ideas that I had previously provided to a different customer. However, something seems to be changing.

Five years ago, I was working with an organization known as „Effective Government Now“. The organization was established to raise interest in, and to enable the use of, strategically driven performance…

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An die Bewohner der Komfort-Zone

„Das haben wir schon immer so gemacht.“ Oder „Da könnte ja jeder kommen.“ Oder noch besser „Wenn sie erst einmal so lang hier sind wie ich, sehen sie schon, dass das mit der Lean Einführung / Rüstoptimierung / Umstellung von Push zu Pull / … / nie klappt.“

Schon mal gehört? Die Anhänger des Status Quo und Bewohner der Komfort-Zone lieben diese hingeworfenen Sätze und machen Stimmung. In meinem vorletzten Blog Ziele, Träume und blabla führte ich ein Workshop-Beispiel von der Transformation einer Couch-Potatoe zum Marathonläufer an.

Heute morgen las ich einen Artikel über Nikes neue (?) Werbekampagne mit dem Slogan Unlimited Youth. Im 63 Sekunden langen Video ist in der Hauptrolle eine 86 Jahre alte Frau.

WOW! Warum sollten Veränderungen unmöglich sein? Selbst traditionelle Unternehmen mit einer großartigen Vergangenheit lassen sich verändern. Obwohl die Chancen am Anfang nicht so gut stehen. Sister Madonna Buder hat die Qualifikation für ihren ersten Iron Man Triathlon auf Hawaii nicht geschafft. Eine Lean Transformation ist auch kein Selbstläufer.

Das klappt bei uns sowieso nicht. Nur machen macht erfolgreich. Aber schwache Lippenbekenntnisse allein reichen nicht. Hören wir auf, uns selbst im Weg zu stehen.

Eine erfolgreiche Woche wünscht

Ihnen

Ihr

 

John Persch

 

Look at me when I talking to you

Brilliant thoughts by Hugh McGuire „Look at me when I am talking to you.“ And a great compilation by David Kanigan.

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read-book-woman-portrait-black-and-white

„I’ve been finding it harder and harder to concentrate on words, sentences, paragraphs. Let alone chapters. Chapters often have page after page of paragraphs. It just seems such an awful lot of words to concentrate on, on their own, without something else happening. […]

When the people at the New Yorker can’t concentrate long enough to listen to a song all the way through, how are books to survive? […]

It makes me feel vaguely dirty, reading my phone with my daughter doing something wonderful right next to me, like I’m sneaking a cigarette. Or a crack pipe. […]

One time I was reading on my phone while my older daughter, the four-year-old, was trying to talk to me. I didn’t quite hear what she had said, and in any case… She grabbed my face in her two hands, pulled me towards her. “Look at me,” she said, “when I’m talking…

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Who Binds You?

Add your thoughts here… (optional)

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wind, flow


Who binds you?
A monk asked Seng ts’an, “Master, show me the way to liberation.”
Seng ts’an replied, “Who binds you?”
The monk responded, “No one binds me.”
Seng ts’an said, “Then why do you seek liberation?”


Credits: Image – Madam Scherzo. Quote:  whiskeyriver.blogspot.com.  This is an Ancient koan / teaching story.  Seng Ts’an is the third Zen ancestor in China.

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And this is important! And this is important!

Great, it is Friday – time for reflection. What are you NOT doing next week?

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black and white,photography,portrait,close-up,woman

And every day, the world will drag you by the hand, yelling “This is important! And this is important! And this is important! You need to worry about this! And this! And this!” And each day, it’s up to you, to yank your hand back, put it on your heart and say “No. This is what’s important.

~ Iain Thomas, I Wrote This For You


Credits: Quote – Thank you Mme Scherzo via I Wrote This For You: The Grand Distraction.  „I Wrote This For You“ Book link @ Amazon. Photo: Impactlab.net

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The Voice of the Customer is Getting Louder – Can you afford not to Listen?

Zugegeben, ich bin hin und her gerissen. Auf der einen Seite ist das, was Sie in diesem Blog lesen, ein Plädoyer gegen die Voice of Customer. Ich halte sie für Verschwendung, weil wir dann nur das herstellen, was es eh schon gibt. Der Kunde kann gar nicht zukünftige Anforderungen definieren.

Da braucht es einen anderen Ansatz. Ich nenne ihn den WOW-Effekt. Wie schaffe ich es, dass dem Interessenten die Kinnlade herunterfällt und er zum Kunde wird?

Da gibt es ein paar Unternehmen bzw. Unternehmer, die ich immer wieder zitiere. Steve Jobs gehört dazu: „Today we have re-invented the telephone.“ Ein Vorgang, der den Markt in seinen Grundfesten erschüttert hat. Beispiele finden sich in jeder Branche.

Und jetzt kommt das Process Excellence Network und stellt einen Beitrag zur Diskussion. Die Stimme des Kunden wird lauter – können Sie es sich erlauben, nicht zuzuhören?

Ich bin der festen Überzeugung, dass wir unseren Kunden bzw. den Zielmarkt verstehen müssen. Welche Probleme löst unser Kunde täglich? Und wie können unsere Lösungen dabei helfen, unseren Kunden erfolgreicher zu machen? Das bedeutet natürlich, sich irgendwann die Frage zu stellen, ob man weiterhin Commodities anbieten will.

Ab Minute 2:20 kommt dann ein Slide, der mich begeistert. Da geht es um die Frage, wie das Kunden-Erlebnis gesteigert werden kann. Aha, der WOW-Effekt. Aber dafür ist keine Voice of the Customer notwendig. Da geht es um aktives Zuhören und eine Partnerschaft mit dem Kunden.

Eine lange Partnerschaft mit gegenseitigem Wachstum wünscht Ihnen

Ihr

John Persch

Shakespeare: Nothing comes from doing nothing oder – nur machen macht erfolgreich!

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charlie brown, waiting, take action, do something, success

“I’ve seen people waiting, watching and hoping someone else would step up, take ownership and make things happen. I’ve seen people stuck in blame-gear while others are doing the work and solving the problems. And I’ve seen people hesitating while others are committing. No surprise these were the same people complaining in my office when others received bigger increases, better assignments, or more interesting projects.  But, people who are winning at working become the someone else that others are waiting for. They step up and do something. They know when to act, and they feel better about themselves when they do. That’s because action feels better than inaction and commitment feels better than non-commitment. Both build your self-esteem. Here’s the bottom-line: you can’t be winning at working if you’re waiting for someone else to be the someone you could be.  In my way of thinking, winning at working means you commit…

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15 Ausreden, warum man sich nicht um seine Fitness kümmern kann. Aber leider genau auch die Ausreden, warum man den Status quo unbedingt erhalten muss.

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#3: My job takes my time and energy. #4: I’m too tired. #14: The weather sucks. #15: I AM NOT MOTIVATED.  There we go.  They are on the table.  My excuses not to exercise (again).  Leo Babauta @ Zen Habits wrote a recent post titled 15 Great Excuses Not to Form the Fitness Habit that has lingered with me.  He lists 15 excuses that have blocked him from exercise – along with his „excuse blasters.“  And of course, I’ve added my commentary…

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This really got me thinking …

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This meeting was no different than any other.  No different from the hundreds of meetings in the days, the months before.  Where I’m on to the next meeting while attending the one in front of me.  Meetings with a replicated loop.  Mind whirring…processing.  Me pushing. Me prodding. Agitating.  Me wanting and needingmore. Extraction. Creating discomfort.  Manufacturing urgency.  I’m not looking for you to love me.  That’s what your dog is for.  This morning, my level of consciousness had been ratcheted up by a few lines from Daniel Bor the night before.  And, I roll into the first meeting of the day.  I’m listening.  I’m watching.

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Change is a hot topic. What does it take to make sustainable change. Tom Molyneux is exploring this fascinating topic.

Successful Workplace

Supposedly, if you drop a frog in hot water, it will jump out. If you put a frog in cold water and gradually heat it, the frog will die, unaware that it could have escaped danger. Funny thing…this gets repeated as a metaphor for both avoiding danger and sneaking change into organizations. (Never mind that frogs don’t actually stay in the gradually hotter water according to a quick Google search)

Change is a hot topic

Few things are harder to sustain than change. It is the reason diets fail, the gym is empty by February and business users fall back to old habits. And gradual change is just so…so…gradual. Gradual change doesn’t excite people, including those who set budgets and priorities. Few have ever sold an idea as, „We’re going to make incremental changes over a long period of time that will make us more better at…

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